Integrity One Technologies
  • Fort Wayne, IN
  • Ft. Wayne, IN, USA
  • Full Time

Integrity One Technologies, a Xerox Company, offers full benefits to full-time employees including paid time away, medical, vision & dental coverage, flex spending accounts and a 401k with company match.


Integrity One Technologies has a career opportunity in the Ft. Wayne, IN area for candidates who have experience troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided (copiers, fax machines, printers, MFP's). 

Copier Repair Tech Duties:

  • Perform territory/call management which includes the call-ahead program.
  • Develop and maintain good customer relations in assigned territory, in addition to providing operator training, technical assistance and general customer information.
  • Responsible for tools, laptop, blackberry, multimeter and other equipment assigned.
  • Properly fill out assigned reports completely and on time. 
  • Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed. 
  • Must review, update, and be knowledgeable on company policies.
  • Maintain proper parts custody levels to ensure prompt and efficient equipment service.
  • Responsible for applying skills that will increase revenue through GMA sales, CITS, clicks and sales leads.
  • Meet or exceed the following standards: Revenue, Parts Usage, Calls/Day, Recall %, P.H. %, Mech Time %, and additional goals as established by the supervisor.
  • Responsible for continued development of skills through formal training, self-study, and on-the-job training.
  • Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
  • Responsible for maintaining vehicle per company's Fleet Safety policy.

Qualifications:

* Associates Degree in Electronics and/or

  • At least three to five years industry experience, preferably with Xerox, Toshiba or Konica; industry certifications preferred
  • Basic mechanical aptitude and demonstrated skills strongly preferred
  • Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
  • Excellent customer service 
  • Must have a valid drivers license with no points 
  • Exceptional troubleshooting skills handling digital copiers
  • Strong relationship management skills with external and internal customers is required
  • Perform other duties and projects as assigned.
Integrity One Technologies
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